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General FAQ on using our Website
Q: Where is JC Botanicals situated?
A: We are situated on the West Coast in the Western Cape of South Africa
Q: Does JC Botanicals have any branches I can visit?
A: No, we are exlusively online.
Q: Does JC Botanicals ship outside of South Africa?
A: Not at this time,
Q: How do I order?
A: Your ordering options are to contact us via the contact form on this website or to order through takealot.com by clicking on any of the buttons on the product pages. We are in the process of broadening our purchase platform options and will update product pages as that happens.
Q: How does payment and shipping work when ordering through JCBotanicals.online?
A: Provide us with:
- The items you would like to order.
- Your email address and phone number.
- Your shipping address.
- Your choice of The Courier Guy or Pudo as courier.
- We will reply with an invoice and banking details.
- You make payment and email us the proof of payment.
- We ship once a week after payment has cleared.
- We send you the tracking details.
Q: Is my information safe on this website?
A: Yes, we don't collect any financial information at all. Your contact information is only used to contact you and ship orders through your chosen courier. We do not provide your information to any outside organisation for any reason.
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